Refund policy

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact us within 14 days of delivery at admin@goth.market with your order number and a photo of the item. We'll review it and arrange a replacement or refund.

Made-to-order and vendor items

Many items on GothMarket are made to order by independent creators. Because of this, we're unable to offer refunds or exchanges for a change of mind on made-to-order pieces. This applies specifically to items made after you order them, not to items that arrive faulty, which are always covered above.

How refunds work

Approved refunds are issued to your original payment method. Processing takes 5 to 10 business days on our end once approved, plus however long your bank or card provider takes to post it.

Exchanges

We currently don't offer direct exchanges. If you need a different size or item, we'll process a refund for the eligible item and you're welcome to place a new order.

Questions

If anything about your order doesn't look right, reach out before assuming it's not covered, most issues are resolvable. Contact us at admin@goth.market.