Privacy policy

What we collect

When you browse GothMarket or place an order, we collect information such as your name, email address, shipping and billing address, phone number, and order details. We also collect basic browsing data (like pages visited and device/browser type) through cookies and analytics tools.

How we use it

We use this information to process and fulfill your orders, communicate with you about your order, provide customer support, and improve the site. If you've opted in, we may also send marketing emails, you can unsubscribe at any time.

Vendor marketplace disclosure

GothMarket is a marketplace. When you order an item from an independent vendor, we share the information needed to fulfill that order, your name, shipping address, and order details, with that vendor so they can ship your item. Vendors are required to use this information only to fulfill your order, not for their own marketing.

Payment information

Payments are processed securely by our third-party payment provider. GothMarket does not see or store your full card details.

Cookies and analytics

We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use our site through analytics and, where enabled, advertising tools. You can control cookies through your browser settings.

Who else we share data with

Beyond vendors (for order fulfillment) and our payment processor, we may share limited data with shipping carriers (to deliver your order) and service providers who help us run the site (such as analytics or email platforms). We don't sell your personal information.

Data retention

We keep your order and account information for as long as needed to fulfill orders, meet legal and tax obligations, and resolve disputes.

Your rights

Depending on where you live, you may have the right to access, correct, or request deletion of your personal information, or to object to certain uses of it. Contact us at admin@goth.market to make a request.

Children's privacy

GothMarket is not directed at children, and we don't knowingly collect personal information from anyone under 13.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page.

Contact

Questions about this policy can be sent to admin@goth.market or +39 350 532 8039.